Here are some hints and tips on how to handle typical customer concerns and break down the barriers to a sale.
Do I need a fibre connection?
Not necessarily. The speed you need depends on how many people will be using the system. You may only need a broadband connection. We’ll check everything when you call us before you place an order.
What’s the difference between BT Cloud Voice and BT Cloud Phone?
BT Cloud Phone is a fully configured, plug ‘n’ play system for small businesses. Users all access the same set of features.
BT Cloud Voice offers greater choice features and flexibility. Self-install but with an engineer install option, along with cabling and LAN options. Users access individually-tailored features.
How do I access the BT Cloud Voice portal?
The BT Cloud Voice portal is what you use to manage your communications features and settings from anywhere – and any device – that's on the internet.
Visit the BT Cloud Voice portal.
Am I going to compromise on quality?
No, the call quality is the same as with a standard phone. Your callers won’t know the difference.
I'm a BT Cloud Voice customer, where can I find help?
Firstly take a look at BT's online help.
Still need help? Just get in touch with our helpdesk on 0800 389 0537